Comdial FX Series Dokumentacja Pobierz pdf (Strona 155)

Working with a Key Voice System

GCA39-826 Rev 1, Issue 9/01 Page 20 Printed in the USA

Understanding the General Steps to Routing Calls and Taking

Messages

Understanding Business Hours and System Modes

During most days, at any given time, the Key Voice system is operating in 1 of 3 modes: Day Service

mode, Lunch Service mode, or Night Service mode. The current system mode is dictated by the system

time of day and how the technician classified that time of day on the Business Hours setup screen.

A technician can designate certain dates as holidays by indicating those dates on the Holidays screen. On

any date that is a designated holiday, the Key Voice system operates in a fourth mode—Holiday mode.

On any date that the Key Voice system is in Holiday mode, it is in that mode for 24 hours (from 12 AM

to 11:59 PM). Therefore, on designated holidays, the Key Voice system does not cycle through

designated Day Service, Lunch Service, or Night Service modes, as it does on non-holiday dates.

Day and Lunch

Service modes

are defined by

hours indicated

on this screen.

Night Service

includes all non-

defined hours.

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Comdial FX Series Dokumentacja Strona 155