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VMMI Programming Exercises

GCA39-082 Rev 2, Issue 9/01 Page 10 Printed in the USA

Station Hunting Overview

Station Hunting is a means of routing both intercom and outside calls through a logical grouping

of stations and on to a designated overflow location in case of no answer or if all stations in the

hunt group are busy.

Station Hunting is sometimes called the “poor man’s ACD” (Automatic Call Distributor),

because it has some features that a call center would find beneficial during its daily operation.

Combined with the purchasable UCD reports option in 16A, Station Hunting becomes a more

resilient and flexible package for call centers.

Station Hunting Programming

Step 1: Setting up the Pilot Number

It is necessary to enter a pilot number before you can add or remove a station hunt group. The

pilot number represents a common extension that associates all of the member list stations with

one another.

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Comdial FX Series Dokumentacja Strona 218